Frequently Asked Questions
Find answers to the most commonly asked questions about Tawaasal. If your question is not listed here, contact your school administrator for further assistance.
Account and Login
How do I log in to Tawaasal?
Go to your school's Tawaasal URL in your browser (for example, yourschool.tawaasal.app), enter your email address and password, and click Log In. If your school requires Multi-Factor Authentication (MFA), you will also need to enter a verification code.
I forgot my password. How do I reset it?
Click the Forgot Password link on the login page. Enter the email address associated with your account, and you will receive an email with a link to create a new password.
If you do not receive the password reset email within a few minutes, check your spam or junk mail folder.
I never received my invitation email. What should I do?
Check your spam or junk mail folder first. If you still cannot find it, contact your school administrator to resend the invitation. Make sure they have the correct email address on file for you.
What is Multi-Factor Authentication (MFA)?
MFA adds an extra layer of security to your account. After entering your password, you also enter a time-based code from an authenticator app (such as Google Authenticator or Microsoft Authenticator). Your school administrator may require MFA for some or all users.
How do I set up MFA?
Navigate to Profile or MFA Setup after logging in. Follow the on-screen instructions to scan a QR code with your authenticator app and confirm with a verification code.
General Usage
How do I change my language?
- Log in and go to Preferences from the sidebar.
- Select your preferred language (English or Arabic).
- The interface will switch immediately, including right-to-left layout for Arabic.
How do I update my profile information?
Navigate to Profile from the sidebar. Update your name, email, or other personal details, and click Save.
How do I change my notification preferences?
Go to Preferences from the sidebar. You can configure which notifications you receive and through which channels (email, push, in-app).
For Guardians
My child is not appearing in My Children. What should I do?
Contact your school administrator. The link between your guardian account and your child's student account must be set up by the school. Provide them with your child's full name and class so they can locate the correct record.
Can I see information for children at different schools?
If your children attend different schools that use Tawaasal, each school operates independently. You will need a separate account for each school and will log in to each school's portal separately.
How do I pay school fees?
Navigate to Finance > My Fees from the sidebar. Click on an outstanding invoice to view the details and payment options. Follow the prompts to complete an online payment.
How do I book a parents evening appointment?
When a parents evening is scheduled, it will appear on your dashboard or in the events area. Click Book and select available time slots with your children's teachers.
How do I give consent for a school trip?
When a trip consent form is available, you will receive a notification. Open the consent form, review the trip details, and click Approve or Decline.
For Teachers
How do I create a homework assignment?
Navigate to Homework from the sidebar and click Create Homework. Fill in the title, description, class, subject, and due date. Attach any supporting files and click Save.
How do I mark attendance?
Navigate to Attendance from the sidebar. Select the class and date, then mark each student as Present, Absent, Late, or Excused. Click Save to submit.
How do I enter grades?
Navigate to Grading > Assessments, find the assessment, and click Enter Grades. Enter each student's score and click Save.
How do I award merit points?
Navigate to Teacher > Merit from the sidebar. Select the student, choose a merit category, enter the number of points, and save.
For School Admins
How do I add a new user?
Navigate to User Management and click Add User. Fill in the user's details including their name, email, and role. The user will receive an email invitation.
How do I set up the academic calendar?
Navigate to Admin > Academic Calendar. Create an academic year, then add terms with their start and end dates. You can also add holidays and non-school days.
How do I manage roles and permissions?
Navigate to Settings > Roles. Select a role to view and modify its permissions. Changes take effect immediately for all users with that role.
How do I configure notification templates?
Navigate to Settings > Templates. Browse the templates by category, click on a template to edit its content using the rich text editor, and save your changes.
Can I import users in bulk?
Yes. Navigate to Data Management and use the import feature to upload user data from a spreadsheet file.
Troubleshooting
The page is not loading or showing an error.
- Refresh the page — Try pressing Ctrl+F5 (or Cmd+Shift+R on Mac) for a hard refresh.
- Clear your browser cache — Old cached data can sometimes cause display issues.
- Try a different browser — If the issue persists, try accessing Tawaasal in a different browser.
- Check your internet connection — Ensure you have a stable connection.
- Contact your school administrator — If the problem continues, report it to your school admin.
I can see some pages but not others.
Your access is controlled by your role and permissions. If you believe you should have access to a particular page or feature, contact your school administrator to review your permissions.
My data looks incorrect or outdated.
Contact your school administrator to report data discrepancies. They can investigate and correct any issues in the system.
Applies to Tawaasal 2.5.0