Messages

Tawaasal's messaging feature lets you communicate directly with teachers, staff, and guardians. You can send individual messages or broadcast messages to a whole class.

Accessing Messages

1. Navigate to Messages from the sidebar.
2. You will see a list of your conversations, sorted by the most recent message.

1. 1Start a broadcast to a whole class.
2. 2Start a one-to-one conversation.
3. 3Switch to your active conversations.
4. 4Switch to conversations you have archived.

Starting a New Conversation

Direct Message

1. Click the New Message button.
2. Select the recipient — you can filter by role and message teachers, guardians, students, admins, or staff.
3. Type your message (up to 5,000 characters).
4. Click Send.

1. 1Search recipients by name or email.
2. 2Show every possible recipient.
3. 3Narrow the list to one role, such as Guardian.

Class Broadcast

To send a message to a whole class:

1. Click the Broadcast button — this is separate from New Message.
2. Choose the broadcast type: Class Guardians (all guardians of students in the class) or Class Students (all students in the class).
3. Choose the class, then type your message and click Send Broadcast.

1. 1Send to every guardian of a class.
2. 2Send to every student in a class instead.
3. 3Confirm and send once you have chosen a class and written your message.

Use Broadcasts Wisely

Class broadcasts are ideal for class-wide announcements such as upcoming tests, field trip reminders, or schedule changes. For individual student matters, use a direct message to the guardian instead.

Reading and Replying to Messages

1. Click on a conversation to open it.
2. Read the message history.
3. Type your reply in the message box at the bottom.
4. Click Send to reply.

When you open a conversation, it is automatically marked as read.

Managing Conversations

• Mute — If a conversation generates too many notifications, you can mute it. You will still see new messages, but you will not receive push notifications or email alerts.
• Archive — Conversations you no longer need can be archived to keep your inbox tidy.

Conversation Types

Type	Description
Direct Message	One-to-one conversation between you and another user (teacher, guardian, student, admin, or staff).
Class Guardians Broadcast	A message from you to all guardians of students in a specific class.
Class Students Broadcast	A message from you to all students in a specific class.
Admin Broadcast	A message from the school administrator to targeted groups. You may receive these but cannot create them.

Notifications

Depending on your school's notification settings, you may receive alerts when:

• A guardian sends you a new message.
• A guardian replies to an existing conversation.
• An administrator sends a broadcast message.

Check your Preferences to manage how you receive message notifications (email, push notification, or in-app).

Response Times

Guardians appreciate timely responses. Try to respond to messages within a reasonable timeframe, especially if the message concerns a student's welfare or academic progress.

Tips

• Be professional — Messages are part of the school's communication record. Write clearly and professionally.
• Keep it relevant — Use messaging for school-related topics. Direct guardians to the appropriate channels for administrative matters.
• Use direct messages for sensitive topics — Do not share sensitive student information in class broadcasts. Use a direct message to the specific guardian instead.
• Check messages regularly — Make it a habit to check your messages at least once a day so you do not miss important communications from guardians or administrators.